OVERVIEW.
- Screen Size: 50 inches
- Resolution: 4K Ultra HD (3840 × 2160 pixels)
- Display Type: A-Class LED Panel, Frameless slim-bezel design
- Operating System: VIDAA Smart OS
- App Support: Netflix, YouTube, and access to the VIDAA App Store
- Connectivity: Built-in Wi-Fi and Bluetooth
- Digital Tuner: In-built DVB-T2/S2 decoder for free-to-air local channels
- Ports: Multiple HDMI and USB ports, Ethernet (LAN) port, and AV input
- Audio: Integrated stereo speakers
- Warranty: Typically 1-year manufacturer warranty in Kenya
- Power: Eco-friendly AC 100–240V, 50/60Hz
Shipping Policy
Galaxy Hub Electronics – Shipping Policy
1. Delivery Areas
We deliver across Kenya.
2. Processing Time
- Orders are processed within 1–2 business days
3. Delivery Time
- Nairobi: Same day or next day delivery
- Outside Nairobi: 2–5 business days
4. Shipping Fees
- Shipping costs are calculated at checkout based on location
5. Order Tracking
Customers will receive updates via SMS or email once the order is dispatched.
6. Delays
Delivery times may be affected by:
- Weather conditions
- Courier delays
- Public holidays
Returns & Refund Policy
Galaxy Hub Electronics – Returns & Refund Policy
1. Return Eligibility
You may return a product if:
- It is defective or damaged
- It is incorrect (not what you ordered)
- It is unused and in original packaging
2. Return Period
- Returns must be initiated within 7 days of delivery
3. Non-Returnable Items
- Used or damaged items (not due to defect)
- Items without original packaging
4. Refunds
- Refunds are processed within 5–7 business days after approval
- Refunds are issued via the original payment method
5. Exchanges
We allow exchanges for defective or incorrect items.
6. Return Process
To initiate a return:
- Contact support with your order number
- Provide proof (images/videos if applicable)
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