OVERVIEW.
- Adaptive Active Noise Cancellation: The ANC reacts to your surroundings in real time, automatically adjusting to suppress external noise including wind. When you need to hear what is around you, Awareness Mode lets outside sounds back in without removing the earbuds
- Up to 24 Hours Playtime with Quick Charge: With ANC off, each earbud gives 8 hours of playback and the pocket-sized case provides an additional 16 hours, totalling 24 hours. With ANC on, you get 6 hours from the earbuds and 12 from the case. A 15-minute charge adds one extra hour.
- 10mm Dynamic Bass Drivers and Clear Calls: The 10mm drivers deliver rich, detailed sound with deep bass even at low volume. Activate Dynamic Bass via the left earbud or the Philips Headphones app. The built-in microphone with noise reduction picks up your voice clearly during calls.
- IPX4 Splash Resistant with Multipoint Bluetooth: The IPX4 rating protects against sweat and light rain, making these earbuds suitable for workouts and daily commutes. Multipoint Bluetooth connects to two devices simultaneously so you can switch between your phone and laptop without re-pairing.
- Philips Headphones App, Auto Pause and Mono Mode: The Philips Headphones app lets you customise touch controls and adjust ANC levels manually. An IR sensor pauses music automatically when you remove an earbud. Mono mode lets you use either earbud independently while the other charges in the case.
Shipping Policy
Galaxy Hub Electronics – Shipping Policy
1. Delivery Areas
We deliver across Kenya.
2. Processing Time
- Orders are processed within 1–2 business days
3. Delivery Time
- Nairobi: Same day or next day delivery
- Outside Nairobi: 2–5 business days
4. Shipping Fees
- Shipping costs are calculated at checkout based on location
5. Order Tracking
Customers will receive updates via SMS or email once the order is dispatched.
6. Delays
Delivery times may be affected by:
- Weather conditions
- Courier delays
- Public holidays
Returns & Refund Policy
Galaxy Hub Electronics – Returns & Refund Policy
1. Return Eligibility
You may return a product if:
- It is defective or damaged
- It is incorrect (not what you ordered)
- It is unused and in original packaging
2. Return Period
- Returns must be initiated within 7 days of delivery
3. Non-Returnable Items
- Used or damaged items (not due to defect)
- Items without original packaging
4. Refunds
- Refunds are processed within 5–7 business days after approval
- Refunds are issued via the original payment method
5. Exchanges
We allow exchanges for defective or incorrect items.
6. Return Process
To initiate a return:
- Contact support with your order number
- Provide proof (images/videos if applicable)
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