Promate PentaPower

Shipping Policy

Galaxy Hub Electronics – Shipping Policy

1. Delivery Areas

We deliver across Kenya.

2. Processing Time

• Orders are processed within 1–2 business days

3. Delivery Time

• Nairobi: Same day or next day delivery
• Outside Nairobi: 2–5 business days

4. Shipping Fees

• Shipping costs are calculated at checkout based on location

5. Order Tracking

Customers will receive updates via SMS or email once the order is dispatched.

6. Delays

Delivery times may be affected by:

• Weather conditions
• Courier delays
• Public holidays

Returns & Refund Policy

Galaxy Hub Electronics – Returns & Refund Policy

1. Return Eligibility

You may return a product if:

• It is defective or damaged
• It is incorrect (not what you ordered)
• It is unused and in original packaging

2. Return Period

• Returns must be initiated within 7 days of delivery

3. Non-Returnable Items

• Used or damaged items (not due to defect)
• Items without original packaging

4. Refunds

• Refunds are processed within 5–7 business days after approval
• Refunds are issued via the original payment method

5. Exchanges

We allow exchanges for defective or incorrect items.

6. Return Process

To initiate a return:

• Contact support with your order number
• Provide proof (images/videos if applicable)