OVERVIEW.
- Sound & Calls: PremiumPitch™ 2.0 + 7th gen bone conduction for clear, distortion-free audio (focuses on mid/high frequencies for voice clarity); DSP noise-canceling boom microphone (adjustable/rotatable, reduces background noise like traffic or office chatter); dedicated mute button for quick control during calls.
- Battery Life: Up to 16 hours talk time / 8 hours listening; quick charge: 5 minutes gives ~2 hours talk time; USB-C charging (2025 upgrade shift from older models); up to 2 years standby.
- Connectivity: Bluetooth (V5.1 or later in upgrades) with multipoint pairing (connect to two devices simultaneously, e.g., phone + laptop); stable up to ~98 ft range; Shokz App support (2025 version) for firmware, EQ tweaks, and controls; some variants include Loop120/Loop adapter for enhanced PC/Zoom integration (e.g., synchronized mute/volume).
- Design: Ultra-lightweight at 35g; flexible titanium frame with soft silicone finish; IP55 water-resistant (sweat/rain/dust-proof); open-ear for all-day comfort and awareness; boom mic on right side (user-friendly placement).
Shipping Policy
Galaxy Hub Electronics – Shipping Policy
1. Delivery Areas
We deliver across Kenya.
2. Processing Time
- Orders are processed within 1–2 business days
3. Delivery Time
- Nairobi: Same day or next day delivery
- Outside Nairobi: 2–5 business days
4. Shipping Fees
- Shipping costs are calculated at checkout based on location
5. Order Tracking
Customers will receive updates via SMS or email once the order is dispatched.
6. Delays
Delivery times may be affected by:
- Weather conditions
- Courier delays
- Public holidays
Returns & Refund Policy
Galaxy Hub Electronics – Returns & Refund Policy
1. Return Eligibility
You may return a product if:
- It is defective or damaged
- It is incorrect (not what you ordered)
- It is unused and in original packaging
2. Return Period
- Returns must be initiated within 7 days of delivery
3. Non-Returnable Items
- Used or damaged items (not due to defect)
- Items without original packaging
4. Refunds
- Refunds are processed within 5–7 business days after approval
- Refunds are issued via the original payment method
5. Exchanges
We allow exchanges for defective or incorrect items.
6. Return Process
To initiate a return:
- Contact support with your order number
- Provide proof (images/videos if applicable)
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