DESCRIPTION.
- Model: P16ZM
- Battery Capacity: 10,000mAh (37Wh / 3.7V; typical/rated energy 35.15Wh/37Wh)
- Rated Capacity: 5,500mAh (at 5V/3A)
- Maximum Output: 22.5W max
- Input Parameters: USB-C (5V⎓3A, 9V⎓2.5A)
- Ports: 1x USB-C (two-way input/output) and 2x USB-A (total 3 output ports to charge up to 3 devices simultaneously)
- Charging Protocols Supported: PD (Power Delivery) and QC3+ (Quick Charge)
- Recharge / Charging Time: Approx. 4.5 hours with a 9V/2A charger (or ~6 hours with a 5V/2A charger)
- Dimensions: 148.4 x 73 x 15 mm
- Weight: Approx. 227g
- Battery Type: Lithium-ion
- Operating Temperature: 5°C to 35°C
- Safety Protection: 9-layer smart protection system (covering overvoltage, short-circuit, overcharge, etc.)
- Special Features: Low-current mode for charging smart bands and Bluetooth headsets safely
Shipping Policy
Galaxy Hub Electronics – Shipping Policy
1. Delivery Areas
We deliver across Kenya.
2. Processing Time
- Orders are processed within 1–2 business days
3. Delivery Time
- Nairobi: Same day or next day delivery
- Outside Nairobi: 2–5 business days
4. Shipping Fees
- Shipping costs are calculated at checkout based on location
5. Order Tracking
Customers will receive updates via SMS or email once the order is dispatched.
6. Delays
Delivery times may be affected by:
- Weather conditions
- Courier delays
- Public holidays
Returns & Refund Policy
Galaxy Hub Electronics – Returns & Refund Policy
1. Return Eligibility
You may return a product if:
- It is defective or damaged
- It is incorrect (not what you ordered)
- It is unused and in original packaging
2. Return Period
- Returns must be initiated within 7 days of delivery
3. Non-Returnable Items
- Used or damaged items (not due to defect)
- Items without original packaging
4. Refunds
- Refunds are processed within 5–7 business days after approval
- Refunds are issued via the original payment method
5. Exchanges
We allow exchanges for defective or incorrect items.
6. Return Process
To initiate a return:
- Contact support with your order number
- Provide proof (images/videos if applicable)
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