Galaxy Hub - Documents

Privacy Policy

Displayed on /privacy-policy

<h2>Privacy Policy</h2><p><strong>Galaxy Hub Electronics – Privacy Policy</strong></p><p>At Galaxy Hub Electronics, we value your privacy and are committed to protecting your personal information.</p><h3>1. Information We Collect</h3><p>We may collect:</p><ul><li>Name, phone number, and email address</li><li>Shipping and billing address</li><li>Payment details (processed securely via third-party providers)</li></ul><h3>2. How We Use Your Information</h3><p>We use your information to:</p><ul><li>Process and deliver your orders</li><li>Communicate order updates</li><li>Improve our products and services</li><li>Send promotional offers (only if you opt in)</li></ul><h3>3. Data Protection</h3><p>We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure.</p><h3>4. Sharing of Information</h3><p>We do <strong>not sell or rent</strong> your personal data. We may share information with:</p><ul><li>Delivery partners</li><li>Payment processors</li><li>Legal authorities when required</li></ul><h3>5. Cookies</h3><p>Our website may use cookies to enhance your browsing experience and analyze traffic.</p><h3>6. Your Rights</h3><p>You may request to:</p><ul><li>Access your personal data</li><li>Correct or delete your data</li></ul>

Terms & Conditions

Displayed on /terms-and-conditions

<h2>Terms &amp; Conditions</h2><p><strong>Galaxy Hub Electronics – Terms &amp; Conditions</strong></p><p>By using our website, you agree to the following terms:</p><h3>1. General</h3><ul><li>All products are subject to availability</li><li>We reserve the right to modify prices at any time</li></ul><h3>2. Orders</h3><ul><li>Orders are confirmed once payment is received</li><li>We reserve the right to cancel suspicious or fraudulent orders</li></ul><h3>3. Pricing &amp; Payments</h3><ul><li>All prices are listed in <strong>Kenyan Shillings (KSh)</strong></li><li>Payments are processed securely via approved payment gateways</li></ul><h3>4. Product Information</h3><p>We strive to ensure all product descriptions and images are accurate. However, slight variations may occur.</p><h3>5. Limitation of Liability</h3><p>Galaxy Hub Electronics shall not be liable for:</p><ul><li>Indirect or incidental damages</li><li>Delays caused by third-party delivery services</li></ul><h3>6. Intellectual Property</h3><p>All content on this website belongs to Galaxy Hub Electronics and may not be reused without permission.</p><h3>7. Changes to Terms</h3><p>We may update these terms at any time without prior notice.</p>

Shipping & Return Policy

Displayed on /shipping-and-return-policy

<h2>Shipping Policy</h2><p><strong>Galaxy Hub Electronics – Shipping Policy</strong></p><h3>1. Delivery Areas</h3><p>We deliver across Kenya.</p><h3>2. Processing Time</h3><ul><li>Orders are processed within <strong>1–2 business days</strong></li></ul><h3>3. Delivery Time</h3><ul><li>Nairobi: <strong>Same day or next day delivery</strong></li><li>Outside Nairobi: <strong>2–5 business days</strong></li></ul><h3>4. Shipping Fees</h3><ul><li>Shipping costs are calculated at checkout based on location</li></ul><h3>5. Order Tracking</h3><p>Customers will receive updates via SMS or email once the order is dispatched.</p><h3>6. Delays</h3><p>Delivery times may be affected by:</p><ul><li>Weather conditions</li><li>Courier delays</li><li>Public holidays</li></ul><h2>Returns &amp; Refund Policy</h2><p><strong>Galaxy Hub Electronics – Returns &amp; Refund Policy</strong></p><h3>1. Return Eligibility</h3><p>You may return a product if:</p><ul><li>It is defective or damaged</li><li>It is incorrect (not what you ordered)</li><li>It is unused and in original packaging</li></ul><h3>2. Return Period</h3><ul><li>Returns must be initiated within <strong>7 days of delivery</strong></li></ul><h3>3. Non-Returnable Items</h3><ul><li>Used or damaged items (not due to defect)</li><li>Items without original packaging</li></ul><h3>4. Refunds</h3><ul><li>Refunds are processed within <strong>5–7 business days</strong> after approval</li><li>Refunds are issued via the original payment method</li></ul><h3>5. Exchanges</h3><p>We allow exchanges for defective or incorrect items.</p><h3>6. Return Process</h3><p>To initiate a return:</p><ul><li>Contact support with your order number</li><li>Provide proof (images/videos if applicable)</li></ul>

General Information

Shown on product pages and contact sections